POLICIES: BOOKINGS, CANCELLATIONS, REFUNDS AND PURCHASES

Booking Policy – Professional Learning or other events

The Mathematical Association of South Australia has the right to refuse admission to anyone who has not completed the appropriate event registration prior to the event in consideration of the safety and interest of all other attendees.

The full non-member rate will be charged to any attendees who have not registered with The Mathematical Association of South Australia prior to the day of the event, to offset additional administrative and resources costs.

Cancellation and Refund Policy – Professional Learning or other events

To cancel a booking for a professional learning event, participants must notify The Mathematical Association of South Australia in writing by sending an email to admin@masanet.com.au

Due to associated logistics Cancellation Policies are event specific.  Please ensure that you refer to the Cancellation Information on the relevant Event Information page.  

As a guide the following cancellation charges apply for MASA Professional Learning events:

• FULL DAY IN-PERSON EVENTS will incur a 50% of the event ticket fee for cancellations made up to 14 days prior to the event; a 75% fee will apply for cancellations made between 14 and 7 days of the event; cancellations made in the week prior will incur a 100% fee.
• PART DAY IN-PERSON EVENTS will incur a will incur a 50% of the event ticket fee for cancellations made up to 14 days prior to the event; a 75% fee will apply for cancellations made between 14 and 7 days of the event; cancellations made in the week prior will incur a 100% fee.
•  ONLINE EVENTS will incur a 50% of the event ticket fee for cancellations made up to 14 days prior to the event; a 75% fee will apply for cancellations made between 14 and 7 days of the event; cancellations made in the week prior will incur a 100% fee.

Participants who cancel bookings for any Professional Learning events more than 14 days prior to an event will be charged an administration fee of $55 inc GST per day.*

The full registration fee will apply for participants who do not attend a professional learning event they are registered for and do not notify The Mathematical Association of South Australia in writing (via email admin@masanet.com.au ) of their cancellation.

 *In cases where professional learning course fees are less than the cancellation fee no refunds will be offered.

 **The Mathematical Association of South Australia reserves the right to waive any of the above fees and charges at its discretion.

*** Should MASA need to reschedule or cancel a workshop event all registered attendees can elect to receive a full refund or have their registration transferred to the rescheduled event.

Cancellation and Refund Policy – Membership

MASA Membership must be paid for prior to the membership commencing. Please ensure the correct selection of membership category and read the eligibility requirements prior to paying membership.

Refund Policy – Goods

All resources are supplied on a firm sale basis only.

Returns and refunds or replacements are only acceptable in cases of incorrect deliveries, faulty goods or items that are wrongly described.

Notification of incorrect supply, incorrect invoices or damaged goods must be made within 14 days of the invoice date.

Authority to return resources must be obtained from The Mathematical Association of South Australia before resources are returned.

Shipping Policy

The Association delivers products Australia-wide. Shipping costs are calculated based on the weight of an item and the number of items ordered. Orders of in stock items (not including pre-orders) are dispatched within 5 business days of the order being placed. Shipping times are estimated to between 3 and 10 business days depending on the location within Australia. We do not accept international orders through this website. If you would like to place a special order please contact us at admin@masanet.com.au

Customer Service Policy

The Mathematical Association of South Australia is committed to providing excellent customer service and quality products. We endeavour to ensure products listed on the website are in stock or in the case of pre-orders we will endeavour to post the date products will be available. Standard delivery timeframes are between 3 and 15 business days. In the event a product is not available, we will contact you directly to arrange an alternative item or refund.