Frequently Asked Questions
It is possible to view most pages without logging on to the site but most of the functionality requires the user to log onto an account. There are two basic account types:
- Shop Account
- MASA Member’s account.
For MASA Members ‘accounts see:
Q3 How do I purchase a Member’s account?
Shop Account
These accounts are free but are required to make any sort of web-shop purchase. There are two ways to obtain a Shop Account:
- Purchase a shop item such as a MASA membership, a resource item or a conference registration. This process will create a Shop Account for you and this can then be used for subsequent purchases.
- Open the My Account/Account Details page from the Main Menu

Complete the three required fields including a secure password and click Register. Please use your email address as your Username.

Once you have registered, you can check orders, change personal details etc. on the My Account page.
The first thing to do is to set up your billing address by clicking the Addresses tab on the My Account page.

Click Add and enter the details. Note that the email address does not have to be the same as the one you have used for your account. Whatever you enter as your billing email address will be used by the system to deliver emails about any products you place orders for. So, if someone else is paying the bill, you may use their email rather than you own. The Shipping address must be a physical address to which physical objects such as books, can be sent. It can be the same as your billing address.
Related posts:
Q2 What if it says that I am already registered but I don’t know my password?
Q3 How do I purchase a Member’s account?
Q4 Can I view an invoice for an order?
Q5 How do I register for conferences?
Q6 Can I enter my conference workshop choices online?
Q7 I am the contact person for an Institutional Membership – can I arrange payment for several teachers from my institution to attend a conference at the discount price?
Q8 My school is an Institutional MASA Member and my conference attendance has been registered. How do I make my conference workshop selections?
Q9 How can I check which conference workshops I have chosen?